Exception workflow for freight forwarders
Stop depot rejections from becoming detention disputes.
DehireDesk turns a failed empty-container return into one owned case: instruction, rejection, deadline, missing evidence and invoice-review record.
CASE DR-0241
AT RISK
- Container
- TBSU••••007
- Booking ref
- ANL-74•••
- Return depot
- Depot name redacted
- Rejected
- 21 Jul · 14:40 ACST
- Owner
- Jordan Lee
- Due
- 22 Jul · 10:00 ACST
Event history
- Original instruction receivedEmail
- Depot rejected returnDriver note
- Driver evidence attachedPhoto
- Follow-up assignedOps
- Revised instruction missingRequired
A missed depot instruction can leave your team defending a detention invoice.
Return instructed
Depot rejects it
Rejection sits in email
No clear owner
Detention continues
DehireDesk turns that broken trail into one owned case.
Recordthe rejection while the evidence is still available.
Assignthe next action an owner and a deadline.
Exportthe complete record before invoice review.
When the invoice arrives, the record is already complete.
The output is a review-ready evidence pack: chronology, source documents, missing-evidence notes and invoice exceptions in one case file.
Evidence pack
DR-0241 · Export preview
- Original return instructionAttached
- Depot rejectionDriver evidence
- Owner follow-upJordan Lee
- Revised instruction requestOpen
Invoice exception
Billed period extends beyond recorded return chronology.
CargoWise keeps the shipment. DehireDesk manages the rejected return.
DehireDesk builds the case. Your team decides what happens next.
| DehireDesk | Your team |
|---|---|
| Calculates configured deadlines | Decides whether an invoice is valid |
| Flags missing evidence | Requests credit or revised instructions |
| Builds the event chronology | Approves payment or escalation |
Fixed-scope pilot
Set up one workflow. Test it on a real case for 30 days.
Bring one completed or redacted rejected return. DehireDesk configures the workflow, reconstructs the evidence trail and reviews the result with your team.
Book the pilot
A$199 fixed pilot
- One configured workflow
- One redacted completed case first
- Up to 50 containers
- Up to 3 users
- Evidence-gap review
- Exported evidence pack
- 30-day access
- No automatic renewal
You provide
One rejected return, the original instruction chain, a CSV or spreadsheet export and a related invoice where available.
You receive
A configured case workflow, evidence-gap review, reconstructed chronology, exported evidence pack and operator walkthrough.
FAQ
Does DehireDesk replace CargoWise?
No. CargoWise or your existing TMS remains the shipment system of record. DehireDesk manages the exception workflow around the failed return.
Does it require carrier or depot logins?
No. The pilot starts from user-provided operational records such as emails, CSVs, spreadsheets and evidence documents.
What data is required?
One rejected return, the instruction chain, a container list or export and a related invoice or review case where available.
Who can access and change a case?
Access is organisation-scoped and role-based. Evidence documents are served through authenticated download views.
What happens after the 30-day pilot?
You review the configured workflow, exported evidence pack and continuation option before any continuation starts.
Bring one rejected return. See the missing evidence and next action.
In 15 minutes, we will map what happened, what evidence is missing and who should own the next action.
Book the pilot after reviewing the case